We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need your order number/ receipt.
To start a return, you can contact us at fulfordscreations@gmail.com. Please note that returns will need to be sent back to us once received back we will process your refund.
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
You can always contact us for any return question at fulfordscreations@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
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No Returns on Customised Items: Due to the personalised nature of customised items, we do not accept returns or exchanges unless the product is damaged or defective upon receipt.
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Damaged or Defective Items: If your customised item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund for the damaged item.
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Proof of Damage: In the event of damage or defect, please provide clear photographs of the issue, along with your order number, so we can process your claim promptly.
We appreciate your understanding and support of our policy. If you have any questions or concerns, feel free to reach out to us before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fulfordscreations@gmail.com.
