Shipping Policy
Thank you for choosing Fulfords Creations. We carefully pack and ship all orders from the UK and aim to provide a smooth, reliable delivery experience for every customer.
Processing Time
Orders are usually processed within 3–5 business days of purchase, excluding weekends and bank holidays.
Shipping Costs
We offer flat-rate shipping on all orders. Your shipping cost is calculated based on your delivery destination and shown clearly at checkout before you complete your purchase.
EU Orders
For EU orders with a value under €150, the applicable customs/import charge is paid by us when your order is shipped. This cost is included in the delivery price shown at checkout, so there should be no extra customs charge to pay when your parcel arrives.
For EU orders over €150, any customs charges, import duties, taxes, or courier handling fees are the responsibility of the customer and may be payable on delivery.
USA Orders
For orders shipped to the USA, customs charges are paid/included by us where applicable, so there should be no additional customs fee to pay when your parcel arrives.
Other International Orders
For destinations outside the UK, EU, and USA, customs charges, import duties, taxes, or courier handling fees may apply depending on your country’s import rules. These charges are the responsibility of the customer unless stated otherwise at checkout.
If your delivery destination is not currently available at checkout, please contact us before placing your order. We’ll be happy to look into shipping options for your location and provide a quote where possible.
Delivery Times
Delivery times may vary depending on the destination, courier service, customs processing, and busy seasonal periods.
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for delays or delivery issues caused by incorrect shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible and we’ll do our best to update it before your order is dispatched.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information.
If you experience any issues with tracking or delivery, please contact us and we’ll do our best to help.
Lost or Missing Parcels
If your parcel appears to be delayed, missing, or marked as delivered but has not arrived, please contact us so we can look into this with the courier.
We may ask you to check with neighbours, your local delivery office, or any safe place used by the courier, but we will always do our best to help resolve the issue.
Contact Us
If you have any questions about your order, shipping, or delivery, please contact us at:
fulfordscreations@gmail.com
